OUR COMMITMENT TO YOU
At YOUR Bayside Concierge, we are dedicated to creating unforgettable experiences for each and every one of our guests. Our team is fueled by a passion for providing exceptional service that consistently exceeds expectations. From the moment you step through our doors, we strive to make your stay seamless and enjoyable, allowing you to focus entirely on creating cherished memories. Whether it’s arranging local activities that showcase the best of our area, providing insider tips on the finest dining spots, or simply ensuring that your accommodations are flawless, we are here to serve you with a smile. Your satisfaction is our utmost priority, and we are wholeheartedly committed to making your visit a truly remarkable and unforgettable experience.
MEET MELISSA
Melissa Lentz is the Founder and President of Your Bayside Concierge. With over 30 years experience in Customer Service, Melissa prides herself with putting “People First.” Growing up, Melissa spent many years with her mom at the beach. Her time living at the shore instilled in her a need to be involved with the community, caring for and supporting people, and helping them live better lives. The Concierge business was a dream that grew from this upbringing; and Melissa is excited to create a service that will help so many and put their minds at ease. When you need the best in vacation home concierge services, look no further than YOUR Bayside Concierge.
Another Time, Another World
Melissa is also the Founder and CEO of Mjach Designs, an award-winning marketing firm in Frederick, Maryland, and Hillburn, New York. A 30-plus-year Graphic Design and Marketing veteran, Melissa started her business from the ground up in 2003 with three things: a computer, support from mentors and friends, and most importantly, a dream to succeed. Today, Mjach is one of North America’s leading full-service marketing firms, certified Minority, Disadvantaged, and Women’s Business Enterprise (MBE/DBE/WBE). In today’s fast-paced, consumer-driven marketplace, nobody understands the art and importance of brand positioning better than the team at Mjach Designs.
As a business owner and industry leader, Melissa instills a “people first” culture and philosophy and is committed to giving back to the community personally and professionally. Mjach Designs has long offered pro-bono services and mentored students aspiring to work in the graphic design and marketing industries. Regardless of the client or project, Team Mjach operates with clear thought, honest expression, and a proactive approach.
Melissa credits Mjach’s success and career to a middle school teacher who once told her, “You have to work your whole life, so you may as well love what you do!”
MEET BETSY
We are absolutely delighted to introduce Betsy as our esteemed Customer Service Manager! With an impressive background in customer service, Betsy is truly passionate about ensuring that every detail of your stay is nothing short of perfect. She expertly oversees the cleanliness and upkeep of our homes, ensuring that every corner sparkles and that all linens are not just clean but impeccably prepared and beautifully presented. Betsy takes her commitment to guest satisfaction a step further by crafting personalized welcome baskets that are thoughtfully tailored to each guest’s preferences, including any allergies mentioned in our welcome message. Her meticulous attention to detail and genuine care for our guests create an inviting atmosphere, making sure you arrive to a warm and thoughtfully curated environment that feels like a home away from home.
